Terms of Service

1. Agreement Overview

These Terms of Service ("Terms") govern your use of Cleveq, a business intelligence platform operated by Global Mudra Ltd. By accessing or using our services, you agree to be bound by these Terms.

2. Service Description

Cleveq provides a comprehensive business intelligence platform that includes:

• Company analysis and research tools
• Business network database and insights
• Marketplace for AI tools and services
• Downloadable business reports and data files
• Key decision maker research capabilities
• Content analysis and competitive intelligence
• VIP add-on services and consulting

3. User Accounts and Registration

Account Creation

• You must provide accurate and complete information
• You are responsible for maintaining account security
• You must be at least 18 years old to use our services
• One account per user unless otherwise authorized

Account Responsibilities

• Keep login credentials confidential
• Notify us immediately of unauthorized access
• Ensure all account information remains current
• Comply with all terms and acceptable use policies

4. Subscription Plans and Billing

Available Plans

• Free Trial: 10 credits provided automatically to new users
• Standard Plan: Monthly/yearly subscriptions with credit allocations
• VIP Plan: Enhanced features with higher credit limits
• Add-On Services: Professional consulting and custom solutions

Payment Terms

• All fees are in GBP unless otherwise stated
• Payment due immediately upon subscription or renewal
• Late payments may result in service suspension
• Refunds processed according to our refund policy

Credit System

• Credits are used to access premium features and data
• Credits do not expire during active subscription
• Unused credits are forfeited upon cancellation
• Credit usage is tracked in real-time in your account

5. Acceptable Use Policy

Permitted Uses

• Business intelligence and competitive research
• Market analysis and strategic planning
• Lead generation and prospecting
• Academic and educational research

Prohibited Activities

• Attempting to reverse engineer our platform
• Scraping or automated data extraction
• Sharing account credentials with third parties
• Using the service for illegal or fraudulent purposes
• Attempting to bypass usage limits or restrictions
• Harassing or impersonating other users

6. Intellectual Property Rights

Our Intellectual Property

• Cleveq platform, software, and technology
• Trademarks, logos, and brand elements
• Proprietary algorithms and analysis methods
• Platform design and user interface

Your Content

• You retain ownership of data you upload
• You grant us license to process your data for service delivery
• You represent that you have rights to any uploaded content
• We may use aggregated, anonymized data for service improvement

Third-Party Data

• Our platform includes data from various public and licensed sources
• You may not redistribute this data outside the platform
• Usage is subject to applicable third-party terms

7. Data Protection and Privacy

Your privacy is important to us. Our data processing practices are governed by:

• UK General Data Protection Regulation (UK GDPR)
• Data Protection Act 2018
• Our Privacy Policy (available at /privacy)

Data Ownership

• You own the data you provide to us
• We process your data to deliver our services
• We implement appropriate security measures
• You can request data deletion upon account termination

8. Service Availability and Support

Service Level

• We aim for 99.5% uptime but do not guarantee continuous availability
• Scheduled maintenance will be announced in advance
• Emergency maintenance may occur without notice

Customer Support

• Support available through our contact form and email
• VIP customers receive priority support
• Response times vary by plan and issue complexity

9. Cancellation and Refunds

Cancellation Rights

• You may cancel your subscription at any time
• Cancellation takes effect at the end of current billing period
• Access continues until subscription expires
• No partial refunds for early cancellation

Refund Policy

• New subscriptions: 14-day money-back guarantee
• Refunds processed to original payment method
• Processing time: 5-10 business days
• Credits used during refund period may be deducted

10. Limitation of Liability

To the maximum extent permitted by law:

• Our services are provided "as is" and "as available"
• We disclaim all warranties, express or implied
• Our liability is limited to the amount paid in the 12 months preceding the claim
• We are not liable for indirect, consequential, or special damages
• Nothing in these terms limits liability for death, personal injury, or fraud

11. Termination

Termination by You

• Cancel subscription through account settings
• Access continues until end of billing period
• Data deletion available upon request

Termination by Us

We may terminate or suspend your account for:

• Violation of these Terms
• Non-payment of fees
• Fraudulent or illegal activity
• Extended period of inactivity

Effects of Termination

• Immediate cessation of access to services
• Data retention according to our Privacy Policy
• Outstanding fees remain due
• No refund of unused subscription periods

12. Governing Law and Disputes

Applicable Law

These Terms are governed by English law and the courts of England and Wales have exclusive jurisdiction over any disputes.

Dispute Resolution

• We encourage resolution through direct communication
• Mediation available through qualified providers
• Legal proceedings subject to English court jurisdiction
• EU consumers may use the EU Online Dispute Resolution platform

13. Changes to Terms

We may modify these Terms at any time. Changes will be communicated through:

• Email notification to registered users
• In-platform notifications
• Updated terms posted on our website

Continued use after changes constitutes acceptance of updated Terms.

14. Contact Information

For questions about these Terms, please contact us:

15. Entire Agreement

These Terms, together with our Privacy Policy and any other referenced policies, constitute the entire agreement between you and Global Mudra Ltd regarding your use of Cleveq.